Enterprise Systems offers three extended warranty plans depending on customer requirements. These warranty plans are also available to customers with existing systems as a maintenance plan. Payments can be made in advance quarterly, monthly or yearly. Enterprise Systems offers additional discount incentives for prepaid service:

> Premium Full Service

• 7 x 24 coverage
• Monthly / Quarterly Preventative Maintenance
• No fees for processing Telco orders
• Two-hour response on major service problems
• Quarterly system backups
• No administration fees
• Discount on equipment purchases
• Customer Support Representative assigned to account
• Discount on hourly rates for MAC work

> Standard Full Service

• Business hours coverage
• Monthly/Quarterly Preventative Maintenance
• No fees for processing Telco orders
• Two-hour response on major service problems
• Quarterly system backups
• No administration fees
• Discount on equipment purchases
• Customer Support Representative assigned to account
• Discount on hourly rates for MAC

> Time and Material

• All calls for service are billable for labor and material
• Monthly / Quarterly Preventable Maintenance at Enterprise Systems labor rates
• Service fees for all Telco orders
• Quarterly system backups at Enterprise Systems labor rates
• Administration fees on all orders