Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio
Formerly known as: Periphonics Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio

 > OVERVIEW

Nortel's Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio provides a suite of native CTI Interfaces. These standard, "out-of-the-box" integration packages accelerate deployment, simplify system integration, and deliver faster return on investment.

Portfolio Products

Communication Control Toolkit
Integration Package for Meridian Link
Intelligent Call Manager (ICM)

Product Literature