Enterprise Systems responds to emergency requests for service within two hours on an immediate basis 24 hours a day including weekends and holidays. (The response depends on the coverage of the maintenance contract. Business service or time & material customers can receive the 24-hour services on a time & material basis). An emergency is deemed to exist when one or more of the following occurs:
- Total system failure
- Central Processor out of service
- Main answering position unable to process calls
- 25% or more stations or lines inoperative
- 25% or more voice mail ports inoperative
- A major system alarm
- Failure of any ACD queue
- Total failure of any Nortel application
Enterprise Systems responds to a routine (non emergency) request for service including Moves, Adds or Changes (MAC) Monday to Friday 8:00am to 5:00pm excluding statutory holidays. These same services are available after normal business at with Enterprise Systems' published rates.
> Rate Schedule - Time and Material - Voice Products - Moves, Adds, and Changes (CS1000/Meridian1, Meridian Mail, Basic CallPilot, Norstar, Norstar Mail)
8:00 a.m. to 5:00 p.m.
Monday thru Friday |
Hourly Rate: $95.00
Minimum Charge: 1 Hour |
5:01 p.m. to 7:59 a.m.
Monday thru Friday
All day Saturday and Sunday |
Hourly Rate: $142.50
Minimum Charge: 4 Hours |
8:00 a.m. to 5:00 p.m.
Nationally Recognized Holidays |
Hourly Rate: $190.00
Minimum Charge: 4 Hours |
| Remote Programming |
Hourly Rate: $95.00
Minimum Charge: (1/2 hour) |
> Rate Schedule - Data Server Based Products - Moves, Adds, and Changes (Advanced CS1000, Symposium, CC6, Unified Messaging CallPilot, Messenger, CCR, Meridian Max, Meridian Link, Norstar Infocus, Wallboards, Routers, Bridges)
8:00 a.m. to 5:00 p.m.
Monday thru Friday |
Hourly Rate: $125.00
Minimum Charge: 1 Hour |
5:01 p.m. to 7:59 a.m.
Monday thru Friday
|
Hourly Rate: $187.50
Minimum Charge: 4 Hours |
All day Saturday and Sunday
8:00 a.m. to 5:00 p.m. |
Hourly Rate: $312.50
Minimum Charge: 4 Hours |
Nationally Recognized Holidays
Remote Programming |
Hourly Rate: $125.00
Minimum Charge: (1/2 hour) |
> Rate Schedule - Maintenance / Block Hour Customers - Voice Products Moves, Adds, and Changes (CS1000/Meridian1, Meridian Mail, Basic CallPilot, Norstar, Norstar Mail)
8:00 a.m. to 5:00 p.m.
Monday thru Friday |
Hourly Rate: $85.00
Minimum Charge: 1 Hour |
5:01 p.m. to 7:59 a.m.
Monday thru Friday
All day Saturday and Sunday |
Hourly Rate: $127.50
Minimum Charge: 4 Hours |
8:00 a.m. to 5:00 p.m.
Nationally Recognized Holidays |
Hourly Rate: $170.00
Minimum Charge: 4 Hours |
| Remote Programming |
Hourly Rate: $85.00
Minimum Charge: (1/2 hour) |
> Rate Schedule - Maintenance / Block Hour Customers -Data Server Based Products - Moves, Adds, and Changes (Advanced CS1000, Symposium, CC6, Unified Messaging CallPilot, Messenger, CCR, Meridian Max, Meridian Link, Norstar Infocus, Wallboards, Routers, Bridges)
8:00 a.m. to 5:00 p.m.
Monday thru Friday |
Hourly Rate: $110.00
Minimum Charge: 1 Hour |
5:01 p.m. to 7:59 a.m.
Monday thru Friday
|
Hourly Rate: $165.00
Minimum Charge: 4 Hours |
All day Saturday and Sunday
8:00 a.m. to 5:00 p.m. |
Hourly Rate: $220.00
Minimum Charge: 4 Hours |
Nationally Recognized Holidays
Remote Programming |
Hourly Rate: $110.00
Minimum Charge: (1/2 hour) |
|
