Alarm Monitoring and Notification

Enterprise Systems remotely monitors voice alarms for the Nortel Meridian 1 systems. We are dedicated to proactively monitoring your systems for operational faults 24x7.

Alarm Monitoring with Remote Diagnostics

Enterprise Systems provides alarm response and performs remote diagnostics on voice alarms 24 hours per day. We detect faults via an alarm receipt and attempt to remotely diagnose and fix the problem. With remote diagnostics, Enterprise Systems goes beyond alarm monitoring and performs the following services:

• Our alarm engineer accesses the system and attempts to restore service by dialing into the system and performing remote diagnostics.
• Simultaneously, the alarm engineer may telephone the switch room to determine whether someone is working on the system and inadvertently caused the alarm.
• If there is no response from the switch room, our alarm engineer continues working to resolve the problem remotely.
• If we cannot clear your alarms remotely, our engineer will handle the alarm according to prearranged special procedures and/or contract agreement.

Traffic Analysis Solution

The Traffic Analysis Solution, or Traffic Study, is an analysis of the operational condition of a switch involving trunks, processor, console and other system resources. The Traffic Study monitors the performance of your communications systems.

Guardian Service

A 12-month service that offers monthly remote, backup, archive and documentation of your voice system for ultimate use in disaster recovery activities. From data protection to automated, remote, data restoration, GUARDIAN works to protect Nortel Meridian and Succession CSE 1000 users from catastrophic hardware failures that can render traditional restoration methods useless.

Security Audit

Our voice security audit provides an in-depth analysis of the Meridian PBX, Succession CSE 1000 and voicemail systems’ software configurations. Our Security Audit highlights programming areas where abuse or fraud may occur. An Enterprise Systems Security Audit is one of the best ways to help protect your voice system against toll fraud.