Enterprise Systems Corporation: Symposium TAPI Service Provider

Symposium TAPI Service Provider

Symposium TAPI Service Provider is manufacture discontinued as of December 31, 2005.

Nortel recommends you migrate to Communication Control Toolkit.

> OVERVIEW

Symposium TAPI Service Provider is the foundation for Nortel's Computer Telephony Integration (CTI) solutions for the Succession 1000 and Succession 1000M switches. It merges these telephony systems with applications to unify the business and enhance customer interactions.

Symposium TAPI can be used in knowledge worker environments providing CTI connectivity directly into the Succession 1000 and Succession 1000M switches, or it can be used in contact centers in combination with Symposium compatible products. Furthermore, Symposium TAPI Service Provider supports networked environments and Interactive Voice Response (IVR) systems.

Key Features:

Telephony CTI service provider for Succession 1000 and Succession 1000M switches compatible with Microsoft TAPI releases 2.x and 3.0 on Windows 2000 and Windows 2003.
Enables Integration of Succession 1000 and Succession 1000M telephony systems with IVR systems and Windows-based business applications.
Enables business application automation based on carrier call data and / or user provided call data from IVR systems.
Integrates user provided data from IVR systems with desktop enabled TAPI applications such as Symposium Agent and Symposium Web Center Portal and CRM systems.
Allows multiple TAPI SP-enabled call centers to share call data across the network.

FEATURES AND BENEFITS

TECHNICAL SPECIFICATIONS