Contact Center Manager Server
Formerly known as: Symposium Call Center Server

 > OVERVIEW

Contact Center Manager Server (CCMS) offers a scalable solution for dynamic contact center environments requiring sophistication and differentiation in the care offered to their customers. CCMS provides skill-based routing; call treatment flexibility, real time displays, multimedia routing, and comprehensive management and reporting functionality - empowering contact center managers with the tools and agility to deliver unique and unprecedented care to their customers. The rich scripting language supports multifaceted call routing and treatment decisions based on combinations of real time conditions.

CCMS for Meridian 1/Succession 1000, supports both time-division multiplexing (TDM) and Voice-over-IP (VoIP) network infrastructures.

Key Features:

  • Intelligent Call Handling - Customize call routing and treatments based on customer defined combinations of call center conditions
  • Skill-based Routing - Route callers to the resources best equipped to handle specific inquiries or customer segments
  • Comprehensive Management Reporting - Provides managers with decision-making tools - from real-time displays to historical reports - reflecting contact center activity, agent performance, resource utilization and trends
  • Open Interfaces - Supports third-party applications such as readerboards, workforce adherence and scheduling
  • Investment Protection -- Grows and adapts to your company's evolving needs, employing open architecture, flexible design, and built-in scalability

 

 

 

FEATURES AND BENEFITS

Product Literature

TECHNICAL SPECIFICATIONS

 

 

 

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